Privacy Policy

A legal disclaimer

How Cuidalo Care collects, uses, and protects your information

Effective Date: May 1, 2026
Company: Sandra Ruiz Enterprises, LLC
App / Website: Cuidalo Care / CuidaloCare.com

Sandra Ruiz Enterprises, LLC (“we,” “us,” or “our”) operates Cuidalo Care (“Cuidalo”), a family care coordination app and website designed to help families organize home care tasks, schedules, notes, reminders, caregiving information, and related support.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you have.

Information We Collect

We may collect information you provide directly to us, including:

Names
Email addresses
Phone numbers
Beta tester form responses
Account information
Care circle information
Role and permission information
Messages, notes, schedules, tasks, reminders, and care logs
Medication-related information entered by users
Vitals, meals, supplies, and caregiving notes
Photos, documents, or other information uploaded into the app
Support requests, feedback, and communications with us

We may also collect basic technical and usage information, such as device type, browser type, pages visited, app activity, crash reports, log data, and general usage data.

How We Use Information

We use information to provide, operate, maintain, and improve Cuidalo.

This may include using information to:

Create and manage user accounts
Provide beta access
Support care coordination features
Enable role-based access and care circle participation
Display schedules, tasks, notes, reminders, and care logs
Send service updates, reminders, alerts, and support responses
Respond to questions, requests, or feedback
Improve app functionality, reliability, usability, and safety
Maintain security and prevent misuse
Understand how users interact with the app and website
Comply with legal, safety, and business obligations

Sensitive Care Information

Cuidalo may allow users to enter sensitive care-related information about a loved one or care recipient. This may include medication schedules, vitals, caregiving notes, meals, photos, documents, care routines, care tasks, and other details.

Users are responsible for deciding what information they enter into Cuidalo and who they invite into their care circle. We encourage users to enter only the information needed for care coordination.

Role-Based Access

Cuidalo may use role-based access to help control what different users can see or do within the app.

For example, a Family Lead or Admin may have broader permissions than a caregiver, family member, contributor, or observer. Users should only invite people they trust into a care circle.

Medications, Vitals, and Care Logs

Cuidalo may allow users to record medication-related information, confirmations, vitals, notes, photos, and other care activity. This information is entered by users and is intended to support family care coordination.

Cuidalo does not independently verify the accuracy, completeness, or medical appropriateness of user-entered information.

How We Share Information

We do not sell personal information.

We may share information in the following limited situations:

With authorized users in your care circle, based on roles and permissions
With service providers that help us operate the app, website, hosting, forms, email, analytics, customer support, authentication, storage, security, or related services
If required by law, court order, legal process, or government request
If we believe disclosure is necessary to protect users, safety, security, rights, or property
In connection with a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets

Third-Party Services

Cuidalo may use third-party services to help operate the app and website. These may include hosting providers, form providers, analytics tools, email services, authentication tools, database services, support tools, security services, app development tools, and app distribution platforms.

These third parties may process information on our behalf according to their own terms and privacy practices.

Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, app, database, or electronic storage system can be guaranteed to be 100% secure. Users are responsible for protecting their login credentials and only sharing access with trusted people.

HIPAA Notice

Cuidalo is designed to support family caregiving and care coordination. Cuidalo is not a healthcare provider, health plan, emergency service, or substitute for professional medical care.

Depending on how Cuidalo is used and who uses it, certain health privacy laws, including HIPAA, may or may not apply. We do not claim that every use of Cuidalo is HIPAA-regulated or HIPAA-compliant unless a specific written agreement states otherwise.

If Cuidalo enters into a Business Associate Agreement with a covered entity or other regulated party, additional privacy and security obligations may apply.

Data Retention

We keep personal information for as long as needed to provide the service, support users, maintain records, comply with legal obligations, resolve disputes, improve the app, and enforce our agreements.

Users may request deletion of their personal information as described below.

Your Choices

Request access to personal information associated with your account

Request correction of inaccurate information
Request deletion of your account or personal information
Ask privacy-related questions
Unsubscribe from non-essential communications

Some information may be retained if needed for legal, security, fraud prevention, backup, dispute resolution, or recordkeeping purposes.

Data Deletion Requests

You may request deletion of your Cuidalo account information and personal data.

To request deletion, contact us at:

Email: support@srebrands.com
Phone: 203-814-3185

Please include:

Your full name
The email address associated with your Cuidalo account
A clear statement that you are requesting data deletion

Example:

I am requesting deletion of my Cuidalo account and personal data associated with this email address.

For security, we may need to verify your identity before processing a deletion request.

Some information may be retained if needed for legal obligations, security, fraud prevention, dispute resolution, backup systems, or business records.

Children’s Privacy

Cuidalo is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

Medical Disclaimer

Cuidalo is not a substitute for professional medical advice, diagnosis, treatment, emergency care, or clinical judgment.

Always contact a qualified healthcare provider for medical concerns. In an emergency, call 911 or your local emergency number.

Information entered into Cuidalo is provided by users. Sandra Ruiz Enterprises, LLC does not verify the accuracy, completeness, or medical appropriateness of user-entered information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page.

Your continued use of Cuidalo after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Sandra Ruiz Enterprises, LLC

Cuidalo Care

Email: support@srebrands.com
Phone: 203-814-3185